FCA blasts the suitability of ROBO ADVICE……
Is it me or is this worrying? This is easily checked pre and post-launch at very little cost (by a firm like us !) Could this be the end of ROBO advice? Read the article: https://lnkd.in/efsx8q7
How do you stay close to the customer & potential customer’s in your business? Genuine question?
I go into many businesses and see huge amounts of activity and real talent developing systems, processes and products. The problem is if I ask someone to describe what happens at the sharp end of the business, it is full of inaccuracies and assumptions. As a result,...
More News from the FCA – consumers don’t understand exit fees when using investment platforms
Wait for it... only 1% of advised consumers were aware versus 10% of non-advised. This could apply to any business with complexity (Or even no complexity). One option to address this is have the customer experience checked by experts (We have been doing this for 25...
This is why superb customer experience is not consistent or sustained by most businesses
Great article on CX – 50% of execs said they were going to focus on customer experience in 2018 to differentiate their businesses. A key addition to the base of starting to build a customer-focused business is to use mystery shopping to benchmark behaviours at every...
Third Party Introductions – Eliminate the Risks Using Mystery Shopping
The concerns around the unregulated activities of some Introducer firms and the harm they could represent to all financial institutions who use their services continues to intensify. As much as Introducers can act as quick and relatively cheap lead generators for...