1. Mystery Shopping Vs SurveysMystery shopping programs, such as those offered by ACA provide detailed insight into Customer experience. Mystery shopping reporting is targeted specifically to the needs of individual companies and benchmarks they want to measure.When...
We want to share 3 benefits our clients tell us they got from mystery shopping Programs Q1 2018…. Increasing cross sales by getting staff to really believe that the customer needs to understand the other products. (Many staff don’t believe in what they are...
Five hidden benefits that can be obtained from an effective mystery shopping programme: 1) Identify hidden potential – those employees who are quietly delivering a fantastic service to potential customers. 2) Missed revenue opportunities – products and services which...
