Testimonials
“Your work with us at the Penrith Building Society was highly beneficial, we will definitely be using your services again!”
I am pleased to report that the sales training you recently provided to our branch sales staff was extremely well received and has resulted in not only increased sales volumes but also improved levels of confidence and motivation.
Unlike some sales trainers we have worked with in the past, your approach to sales training is not based on gimmicks or fads but on a practical, common sense using tried and tested methods based on a lifetime of personal experience.
Rather than looking at sales training as a one-off quick fix it is reassuring to work with a sales trainer who is prepared to devote her time and energy to the achievement of success over a prolonged period of time.
I would be more than happy to recommend your services to any organization looking to employ a “proper” sales trainer with an enviable track record of success.
David Copeland
“ACA provided a great service – they are professional and always go the extra mile.”
“Wendy and the trainers were brilliant. Out of all the training courses I have been on this has got to be the best. Am very pleased the company has provided this as it has boosted my confidence – thank you.”
“ACA enabled us to assess our competitors while developing our propositions. I would definitely recommend their services.”
“ACA give us assurance on all aspects of regulation linked to distribution”.
“Mystery shopping gave us valuable information to feed into the first line risk teams and enabled quick resolution of issues”
‘ACA are the only company who could provide full assessment of the financial planners regulatory performance. They gave us the regulatory assurance we required’.
“ACA gave us comfort that our frontline teams were complying with the FCA regulatory framework and we now use them to give an independent audit via mystery shopping for every product launch as well as ongoing checks across the distribution area.”
“Great people to work with – they helped us see how we should move forward in terms of opportunity & development.”
“Since the course I have won an award for customer service – the customer phoned back to tell the manager how impressed she was with the level of care.”
“I liked the course as it was so different from our internal training. I learnt a lot about myself and how to improve my team performance.”
“Wendy comes across as knowing her subject matter, she is able to put training across in a clear concise manner using layman’s terms.
“ACA are very easy to work with and provide feedback that helped us transform some of the customer processes”.
“The team at ACA give us both feedback and regulatory assurance on what is a complex customer journey. They are passionate about the organisation continuously improving which is very motivational for staff”.
“We found ACA a pleasure to work with; they are very knowledgeable about the energy sector and identified opportunities to improve our processes.”
‘ACA were very professional in approach and delivered a project on time with the target outputs. They also enabled us to deliver regulatory assurance to the business covering all the distribution channels’.
“I would like to thank you for delivering the Consultative Selling program to my BDM team during Q2 & Q3.
You have ensured that the step change that we were looking for has been realized and the feedback from all participants has been very strong.
Your approach has ensured that the team (with varying skill and attitudes) have been able to take a step away from the day to day pressures and realize where they could focus to capitalize on the opportunity within each of their regions.
The program in conjunction with our other strategic and tactical focus has ensured that Q3 was by far our best results since the re-launch of the JHP brand.
October proved to be the most productive period across all disciplines for many years and November is set along the same path.
Whilst the opportunity was never in doubt we now have a BDM team with the belief to capture the opportunity.”
“I would definitely recommend ACA for any type of mystery shopping the attention to details is fantastic, great service.”
“Wendy and the trainers were brilliant. Out of all the training courses I have been on this has got to be the best. Am very pleased the company has provided this as it has boosted my confidence – thank you.”
“ACA through a combination of mystery shopping & training have helped us achieve transformational change in both out Branches and contact centre. We witnessed a completely different approach to customers over a 12 month period, moving from transactional to focussing on a high level of service. This was achieved while we were implementing regulatory change due to MMR and following the removal of bonus schemes.
ACA also gave us comfort that our frontline teams were complying with the FCA regulatory framework and we now use them to give an independent audit via mystery shopping for every product launch.
I would have no hesitation recommending ACA.”
“The team at ACA identified the areas of opportunity missed by the distribution teams to communicate specific customer benefits relating to certain products”.
“Mystery shopping assisted us with developing colleagues Brand behaviours. The Brand feedback methodology changed the language used when having conversations with customers. We believe this sets us apart from the competition and ACA by providing customer feedback has helped us embed this into colleagues and change behaviours.”
Yorkshire Building Society – Head of Contact Centre
“Thank you so much for the training you have recently completed with the Contact Centre Sales team of our Group. This team has undergone a number of changes in recent months which has stretched the team’s capability in a number of ways. Most recently working on driving an unparalleled customer experience, and measuring this with our net promoter scores. Your training really played into this space and has increased agent confidence and skills, resulting in greatly improved conversations, commercial results and customer engagement. We have received great feedback from the teams who went through the training, and from customers who have interacted with these agents!
Most commonly the agents talk to us about how their confidence, motivation and mental outlook before a call has changed. The managers are reporting higher cross sales, and good utilization of the skills you developed in the courses, and whilst its still early days I am absolutely confident the improvements will grow and develop from these initial gains.
I would have no hesitation in recommending your services to anyone who want to improve staff motivation and service to their customers offered through their front line staff.”
Individual reference available, please email info@achievecompetitiveadvantage.co.uk to request information.