Looking to Partner with a
Leading Mystery Shopping Company in the UK?
Achieve Competitive Advantage are a mystery shopping agency with a difference. Not only do we have 15 years’ experience, but we are also proven to get results. For example, we’ve helped our clients achieve objectives such as; culture change, an increase in new customer conversions, and proving staff are complying with new regulations.
We are a UK based Mystery Shopping agency and we only use a hand-picked selection of pre-vetted mystery shoppers, ensuring the results we deliver are consistent for every client. This is what sets ACA apart from other mystery shopping firms who often mass recruitment mystery shoppers with little or no quality control measures in place.
Find Out More!
We use a limited number of shoppers to ensure that we deliver consistent assessments for our clients. This is what sets ACA apart from other mystery shopping agencies who often use mass recruitment and little or no quality control measures.
The Sectors We Work In
Banks & Building Societies
Financial Services
Utilities & Telecoms
Property, Lettings & Estate Agents
Automotive
Gambling
Retail
Travel & Leisure
Why Use Mystery Shopping?
- To Increase sales and improve customer satisfaction.
- To check compliance with regulations and provide an audit trail.
- To improve or test customer retention strategies.
- To check the appearance of your stores/branches and business units.
- To check new customer acquisition practices – are they effective?
- To check lead generation is being followed up.
- To develop staff’s soft skills – you can see your business through the customer’s eyes.
- To monitor and measure the performance of business partners.
- To assess the effectiveness of the business dealing with specific situations e.g complaints, angry customers.
What We Deliver!
- We operate physical visits.
- Call centre evaluation and assessment
- Online purchases.
- Or a combination of all of the above.
- We provide; Customised Scorecards, written reports, videos and audio tapes.
- If required we can provide training to address findings.
We focus on improving the customer’s experience. Whether you run a call centre, a shop, an online shop, or a combination of the above, we can help to give you a true insight into operations.
Arrange your free consultation
Why choose us?
Full regulatory checks
We are the only mystery shopping company that can carry out a full regulatory check linked to the customer experience. We believe they are intrinsically linked and can confirm compliance, including FCA and ABI standards, Ofgem and Ofcom.
Covering financial planning advice
Does your business give financial planning advice? Achieve Competitive Advantage are the only mystery shopping agency who can give a full regulatory check.
Sales training experts
We are experts in creating a buying environment – the old sales rules no longer apply. In addition to the mystery shopping research feedback, we’ll also advise you on improvements that can be made to your business going forward.
Full market awareness
We understand the key players in every market we serve. This helps us to advise you on how others are competing against you.
Find Out More!
We use a limited number of shoppers to ensure that we deliver consistent assessments for our clients. This is what sets ACA apart from other mystery shopping agencies who often use mass recruitment and little or no quality control measures.
Our Clients
We also have data on:
