by Wendy Lee | Feb 13, 2019 | Uncategorized
To fully understand the scope of customer experience optimisation, we must define exactly what customer experience is. What many don’t realise is that customer experience spreads far beyond the purchase, website visit, or even a customer service contact.It...
by Wendy Lee | Sep 11, 2018 | Uncategorized
The 2017 Forrester report found that customers who had a better experience with a company said they were less likely to go elsewhere and more likely to recommend it. 55% of consumers said that a poor website experience hurts their opinion of the brand overall. The...
by Wendy Lee | Nov 28, 2017 | Uncategorized
How you can Enhance your customer satisfaction with Mystery Shopping The insight that Mystery Shopping can bring to customer relationships and business processes is worth a thousand in-house performance reports. More and more businesses from all industries are...
by Wendy Lee | Nov 21, 2017 | Mystery Shopping Research, Research, Uncategorized
Here at ACA Mystery Shoppers we have finalized an intriguing piece of research investigating the provision of mortgage advice from 25 Banks and Building Societies in the UK. The detailed data gives financial institutions such as Banks and Building societies a...
by Wendy Lee | Nov 21, 2017 | ACA Insights, Uncategorized
Here at ACA Mystery Shoppers we have finalised an intriguing piece of research investigating the provision of mortgage advice from 25 banks and building societies in the UK. The detailed data gives financial institutions such as banks and building societies a...
