How you can Enhance your customer satisfaction with Mystery Shopping The insight that Mystery Shopping can bring to customer relationships and business processes is worth a thousand in-house performance reports. More and more businesses from all industries are...
Here at ACA Mystery Shoppers we have finalised an intriguing piece of research investigating the provision of mortgage advice from 25 banks and building societies in the UK. The detailed data gives financial institutions such as banks and building societies a...
Earlier this year, mystery shoppers from Achieve Competitive Advantage went into established (legacy) Banks, challenger Banks, Building Societies and former Building Societies to see how easy it is for a customer to set up a current account and a savings accounts. We...
