by Wendy Lee | Sep 18, 2018 | Customer Experience, Customer Focus
2017 Research shows that customers are willing to spend nearly 5x more for excellent customer experience. Many sales teams get hung up on minor price or product differences. They perceive it as a significant barrier so it can have a major impact on sales revenue....
by Wendy Lee | Sep 18, 2018 | Mystery Shopping
We want to share 3 benefits our clients tell us they got from mystery shopping Programs Q1 2018…. Increasing cross sales by getting staff to really believe that the customer needs to understand the other products. (Many staff don’t believe in what they are...
by Wendy Lee | Sep 11, 2018 | Uncategorized
The 2017 Forrester report found that customers who had a better experience with a company said they were less likely to go elsewhere and more likely to recommend it. 55% of consumers said that a poor website experience hurts their opinion of the brand overall. The...
by Wendy Lee | Sep 11, 2018 | Articles
Is it me or is this worrying? This is easily checked pre and post-launch at very little cost (by a firm like us !) Could this be the end of ROBO advice? Read the article: https://lnkd.in/efsx8q7
by Wendy Lee | Sep 11, 2018 | Articles, Customer Experience, Customer Focus
I go into many businesses and see huge amounts of activity and real talent developing systems, processes and products. The problem is if I ask someone to describe what happens at the sharp end of the business, it is full of inaccuracies and assumptions. As a result,...
