by Wendy Lee | Mar 28, 2017 | Customer Experience
Customer knowledge is power. Here are three things your marketing strategy should cover in order to drive customer satisfaction and long term revenue. Always ask the customer’s preference on contact frequency and type. A recent survey showed: Only 12% of...
by Wendy Lee | Mar 28, 2017 | Mystery Shopping
Five hidden benefits that can be obtained from an effective mystery shopping programme: 1) Identify hidden potential – those employees who are quietly delivering a fantastic service to potential customers. 2) Missed revenue opportunities – products and services which...
